Customer Success

Payments are due at the same time of day the vehicle was rented.

Payments can be made on the RideShare Carz app. See a step-by-step guide here. Payments made via phone or text are subject to a $5 convenience fee.

All extension are due at the same time of day the vehicle was rented.

Extension can be made in daily increments after the initial 48 hour rental agreement.

If your rental is not extended by the required time you may receive a $12 late fee on your account.

Weekly extensions must be completed before the rental end time. If you are unable to pay for the upcoming full week extension at time of rental, you will be required to pay the daily rental rate until a weekly extension can be paid in full.

Your rental can be extended up to 28 days. To renew your rental on day 28, you must come in person to a RideShare Carz location to sign a new rental agreement.

Tolls are paid through our third-party provider, Toll-Aid. To access your Toll-Aid invoices, go to https://mytollreceipt.com/fleet/.

Your login information is your First & Last Name, and the email that is on your RideShare Carz rental account. **Please note that your login is Case Sensitive**

Tolls are billed WEEKLY on Fridays, the invoice will be posted to your account by 5am. Invoices not paid within 48 hours will incur a $25 late fee.

If your balance is not paid in full by Tuesday at 9am, your vehicle will be disabled.

Charging sessions are invoiced DAILY, the invoice is posted to your BlueDot account by 5am each day. Invoices are due within 24 hours. BlueDot charges a 5% late fee if the invoice is not paid within 24 hours.

If your invoice is not paid in full within 48 hours, your vehicle will be disabled.

It is essential for all drivers to maintain an up-to-date driver’s license on file with RideShare Carz. If your driver’s license is nearing its expiration date, you must text a picture of your new, valid license to us before the expiration date.

Failure to provide a current driver’s license by the expiration date will result in your rental vehicle being disabled. You will be unable to reactivate the vehicle until a valid, up-to-date license is submitted.

Oil changes and other maintenance are included in the price of your rental. For renters in the Dallas market, please call or text us at 972-781-2277 to schedule an appointment time to get this service performed. For Houston renters, we have partnered with Take5 to perform this maintenance service. Please call or text us, and we can provide you our fleet code for payment.

According to your rental agreement, RideShare Carz covers the cost of normal vehicle wear and tear, including tires. If you’ve experienced a tire issue that falls under this category, we’ve partnered with Discount Tire to help you get back on the road quickly. Please call or text us at 972-781-2277 so we can arrange a tow (if needed) to the nearest Discount Tire location or provide assistance from our team.

However, if the tire damage is due to negligence or an accident, such as hitting a curb, you will be responsible for the towing and tire replacement costs. In such cases, you may choose to use personal roadside assistance if available. Through our partnership with Discount Tire, RideShare Carz will cover the initial cost, which will then be billed to your RideShare Carz account either in full or through a payment plan.

At RideShare Carz, we prioritize your satisfaction by ensuring all vehicles undergo state inspections before your rental begins. If you extend your rental and the vehicle’s registration is nearing expiration, visit a RideShare Carz location for inspection and registration services. To minimize wait times, please schedule an appointment by calling or texting 972-781-2277.

Additionally, if you opted out of the Loss Damage Waiver, you are responsible for bringing the vehicle in weekly for inspection to comply with your rental agreement.

For rentals extended in daily or weekly increments, you must bring the vehicle in on day 28 for inspection, contract renewal, and to start a new rental agreement.

RideShare Carz has partnered with Bluedot to make charging your electric vehicle easier than ever! With Bluedot, you can effortlessly find charging stations, charge and pay for your session, all within one convenient app. It’s a seamless experience that ensures you’re never far from a charge, and payment is handled automatically, even for our Tesla models. You can also charge your EV wherever charging accounts are available, as long as the correct outlet is in place.

For roadside assistance, if you are an Uber driver enrolled in the Uber Pro program, please use that portal for faster service. Additionally, if you are driving a Chevy Bolt there is a roadside assistance number you may utilize in the upper left corner of your windshield.

If these options do not apply to you, please text our office at 972-781-2277 for further instructions. We are committed to getting you back on the road as quickly as possible!

If your car is not turning on, it might be disabled. You could be experiencing this due to one of several reasons: you are outside our rental coverage area or you have outstanding amount due on your rental contract, Bluedot or Toll account. Please clear the issue and contact our office, and we will reactivate your vehicle. A $5 reactivation fee will be charged.

If none of these reasons apply to you, please contact our office for roadside assistance.

In the event of an incident or accident, please follow these steps:

1. Move to a Safe Location: If possible, move your vehicle to a safe place away from traffic to avoid further accidents or injuries.
2. Contact the Police: If another vehicle or person is involved, call the police immediately. It’s essential to file a report to document the incident officially. If a police report was filed, please make a note of the report number. This will be required during the insurance claims process.
3. Collect Insurance and Vehicle Information: Gather insurance details and vehicle information from all parties involved in the incident. This includes the insurance company name, policy number, driver’s name, and contact information. Also, note the make, model, and license plate number of each vehicle.
4. Take Photos: Take clear photos of all vehicles involved in the incident from multiple angles. Ensure you capture any visible damage, the positions of the vehicles, and any relevant surroundings or landmarks.
5. Inform RideShare Carz: Once the incident or accident has been cleared, call our office to report the event. You can reach us at 972-781-2277. You must report the accident to our office within 24 hours.
   1. If the vehicle is drivable, please bring the vehicle to our office: Dallas – 4635 Northwest Hwy, Garland, TX 75043. Houston: 5907 Star Ln, Houston, TX 77057.
   2. If the vehicle is not drivable, contact us and we will arrange a tow.
6. Report to Rideshare/Delivery Apps: If you were working for any rideshare or delivery apps, you will need to report the accident to that company and provide RideShare Carz with the claim number.

By following these steps, we can ensure a smooth and efficient handling of the incident or accident. Vehicle replacement is on a case-by-case basis.

The daily balance allowance for rental accounts is set at $50 per day, excluding any late fees. This means that your account balance must be below $50 each morning by 9:00 AM to avoid any disruption to your rental contract.

If your account balance exceeds $0 at any point, a late fee of $12 will be applied each day until the balance is cleared. All account balances must be fully paid by 10:00 AM on Monday mornings. Failure to maintain a balance below $50 daily or clear the balance to $0 by Monday at 10:00 AM will result in your vehicle being disabled until the account is paid in full. Continued non-payment may also lead to vehicle repossession.

A Vehicle Recovery/Repossession Fee of $350 will be added for vehicles that are not returned to a RideShare Carz location and for vehicles that are repossessed due to non-payment or past-due balances. A Vehicle Impound Charge will added if the vehicles is impounded. The renter is responsible for all costs associated with returning the vehicle to a RideShare Carz location.

If your vehicle is repossessed for non-payment, all belongings in the vehicle will remain in the possession of RideShare Carz until all balances are paid in full and the key is returned.

Based on our customers’ reports, we have determined that the average rideshare driver will need to charge once for every 8-hour shift or twice for a 12-hour shift. Here is a quick list on how you can maximize the range per charge on your EV:

• City Driving vs. Highway Driving: City driving is better than highway driving for energy saving. The vehicle recovers energy every time you use the brake due to regenerative braking.
• Limit Quick Accelerations: Rapid acceleration requires a large burst of energy, which reduces your driving range over time.
• Extreme Outdoor Temperatures: Extreme cold and heat consume a lot of energy to maintain the battery at optimal temperatures. When possible, park your vehicle in a shaded or covered area.
• Heating and Air Conditioning: Climate control is the second largest battery drain after driving. Once you reach a comfortable temperature, reduce the heat or AC to save energy.
• Be Mindful of Energy Use: Every electronic device in the car, from the touchscreen to USB chargers, uses battery power. Unplug cables and electronics when not in use to conserve energy.

Learn more about the difference between insurance and the Loss Damage Waiver and what your coverage option are here!