Customer Success

Payments are due in full by 9am.

Payments can be made on the RideShare Carz app. Payments made via phone or text are subject to a $5 convenience fee.

Select your RideShare Carz app icon below to view a step-by-step guide for completing your rental extension:

All extension are due by 9am on your renewal day.

Extension can be made in daily or weekly increments after the initial rental agreement.

If your rental is not extended by the required time you will receive a $12 late fee on your account.

Weekly extensions must be completed before the rental end time. If you are unable to pay for the upcoming full week extension at time of rental, you will be required to pay the daily rental rate until a weekly extension can be paid in full.

Your rental can be extended up to 28 days. To renew your rental past day 28, you must sign a new rental agreement in person at one of our locations.

Tolls are paid through our third-party provider, Toll-Aid. To access your Toll-Aid invoices, go to https://mytollreceipt.com/fleet/.

Your login information is your First & Last Name, and the email that is on your RideShare Carz rental account. **Please note that your login is Case Sensitive**

Tolls are billed WEEKLY on Fridays, the invoice will be posted to your account by 5am. Invoices not paid within 48 hours will incur a $25 late fee.

Third Party Payment Options

Drivers may also pay their invoices using third-party services such as Klarna or Affirm. These options are listed on the invoice as payment options. This option must be initiated by 11:59PM on Sunday to avoid vehicle interruption.

Avoiding Vehicle Interruption

A payment in full is due no later than 11:59PM on Sunday to avoid vehicle interruption on Monday morning. All toll balances must be paid in full by 11:59PM on Tuesday to avoid vehicle interruption.

It is essential for all drivers to maintain an up-to-date driver’s license on file with RideShare Carz. If your driver’s license is nearing its expiration date, you must text a picture of your new, valid license to us before the expiration date.

Failure to provide a current driver’s license by the expiration date will result in your rental vehicle being disabled. You will be unable to reactivate the vehicle until a valid, up-to-date license is submitted.

Oil changes and other maintenance are included in the price of your rental. For renters in the Dallas market, please call or text us at 972-781-2277 to schedule an appointment time to get this service performed. For all other Texas renters, we have partnered with Take5 to perform this maintenance service. Please call or text us, and we can provide you our fleet code for payment.

According to your rental agreement, RideShare Carz covers the cost of normal vehicle wear and tear, including tires. If you’ve experienced a tire issue that falls under this category, we’ve partnered with Discount Tire to help you get back on the road quickly. Please call or text us at 972-781-2277 so we can arrange a tow (if needed) to the nearest Discount Tire location or provide assistance from our team.

If the tire damage is due to driver error, negligence, or an accident, the driver is responsible for the full towing and tire replacement cost. If available to the driver, they may choose to use personal roadside assistance options to cover such repairs.

For roadside assistance, if you are an Uber driver enrolled in the Uber Pro program, please use that portal for faster service. Additionally, some vehicle models have a Make-specific roadside assistance number that may be utilized in the upper left corner of the windshield.

If these options do not apply to you, please text our office at 972-781-2277 for further instructions. We are committed to getting you back on the road as quickly as possible!

If your car is not turning on, it might be disabled. You could be experiencing this due to one of several reasons: you are outside our rental coverage area or you have outstanding amount due on your rental contract or TollAid account. Please clear the issue and contact our office, and we will reactivate your vehicle. A $5 reactivation fee will be charged.

If none of these reasons apply to you, please contact our office for roadside assistance.

In the event of an incident or accident, please follow these steps:

1. Move to a Safe Location: If possible, move your vehicle to a safe place away from traffic to avoid further accidents or injuries.
2. Contact the Police: If another vehicle or person is involved, call the police immediately. It’s essential to file a report to document the incident officially. If a police report was filed, please make a note of the report number. This will be required during the insurance claims process.
3. Collect Insurance and Vehicle Information: Gather insurance details and vehicle information from all parties involved in the incident. This includes the insurance company name, policy number, driver’s name, and contact information. Also, note the make, model, and license plate number of each vehicle.
4. Take Photos: Take clear photos of all vehicles involved in the incident from multiple angles. Ensure you capture any visible damage, the positions of the vehicles, and any relevant surroundings or landmarks.
5. Inform RideShare Carz: Once the incident or accident has been cleared, call our office to report the event. You can reach us at 972-781-2277. You must report the accident to our office within 24 hours.
   1. If the vehicle is drivable, please bring the vehicle to our office: Dallas – 4635 Northwest Hwy, Garland, TX 75043. Houston: 5907 Star Ln, Houston, TX 77057.
   2. If the vehicle is not drivable, contact us and we will arrange a tow.
6. Report to Rideshare/Delivery Apps: If you were working for any rideshare or delivery apps, you will need to report the accident to that company and provide RideShare Carz with the claim number.

By following these steps, we can ensure a smooth and efficient handling of the incident or accident. Vehicle replacement is on a case-by-case basis.

Your vehicle rental is a prepaid rental agreement for the lifetime of your vehicle use. Any balance owed to RideShare Carz or a third party provider (such as TollAid) will put your vehicle at risk of disablement. Please ensure payment prior to 9:00 AM on your extension date to avoid any vehicle disruption. For accounts who are not paid in full by 9:00AM on the renewal date, a $12 late fee will be applied each day until the balance is cleared. Non- or consistent late-payment will lead to vehicle repossession.

A Vehicle Recovery/Repossession Fee of $350 will be added for vehicles that are not returned to a RideShare Carz location and for vehicles that are repossessed due to non-payment or past-due balances. A Vehicle Impound Charge will added if the vehicles is impounded. The renter is responsible for all costs associated with returning the vehicle to a RideShare Carz location.

If your vehicle is repossessed for non-payment, belongings in the vehicle may be picked up within 7 business days from the closest RideShare Carz location from the pickup spot.

Learn more about the difference between insurance and the Loss Damage Waiver and what your coverage option are here!

Please take a moment to review your rental contract here, terms of use here, and billing acknowledgement here. It is the driver’s responsibility to read the entire contract. By renting a vehicle with RideShare Carz, you are agreeing to all the terms and conditions outlined in the Short Term Lease Agreement and Billing Acknowledgement Form.